Online Return Policy
2NDSWING.COM ONLINE RETURN POLICY
You may return merchandise to 2nd Swing within 30 days under our 30 Day Play Guarantee. (Excludes Apparel and Footwear)
- 30 Day Play Guarantee
Customers can try out purchased items and, if unsatisfied for any reason, may ship the items, within 30 days of receiving them, back to 2ndswing.com and receive 100 percent money back (online orders only) or 100 percent in-store credit.
- Return Rules
Returns are eligible to be refunded as 2ndSwing.com Credit or to the original form of payment (online orders only). We do not provide cash refunds.
- Used Items : Golfers have up to 30 days to return a used item in the same/original condition for 100% Credit or Money Back (online orders only). 1 return per category. 20% restocking fee for 2nd return or more per category.
- New Items (In Stock or Custom Order): Golfers have up to 30 days to return a new item in new/original condition for 100% Credit or Money Back. If the item is used and is in 9.0 Above Average Condition, a golfer can choose 100% credit or 80% money back (online orders only). 1 return per category. 20% restocking fee for 2nd return or more per category
- Restocking fees of 20% are assessed when:
- An item is returned in a lesser condition than sold. For Example, A 9.5 mint rated club is used and returned at a 9.0 above average club condition. 2nd Swing Condition Guide
- A customer has made a previous return of the same item type (Driver, Iron set, Putter, Shaft Only, etc…) in the same calendar year
- Additional fees not eligible for refund:
– Shipping costs - Including Expedited 2 Day/Overnight
– Customization
– Promotions
– Costs associated with Apparel and Footwear purchases.
- Shipping
Return shipping is the responsibility of the customer. If 2nd Swing makes an error to your order, we will provide a FedEx label for return shipping.
RETURN MERCHANDISE AUTHORIZATION (RMA)
To assist in efficient processing, we encourage setting up a Return Merchandise Authorization (RMA) for all returns. Please use this link and tell us about the item you are sending back https://www.2ndswing.com/t-returns.aspx If you have any questions, or would prefer to speak with a representative please contact customer service at (612) 216-4152 (ext. 3) during business hours, through our chat feature during business hours, by e-mail at service@2ndswing.com.
NOTE: Once the information is completed on this page: https://www.2ndswing.com/t-returns.aspx our team will send the necessary return and shipping information to complete the return process.
Return Address:
2ndswing.com Returns
6752 Shady Oak Road
Eden Prairie, MN 55344
FREQUENTLY ASKED QUESTIONS
For more details please call our Support Team at 612-216-4152 EX 3
No, 2nd Swing will send a label to cover return shipping
The 30 day window begins on the date of delivery.
No, Customer is responsible for shipping costs, unless there was an error caused by 2nd Swing
No, however 2nd Swing can only provide FedEx labels for shipping
Promotional Gift Cards will be voided with return
Funds go back to store credit and form of payment as how payment was made
Contact 2nd Swing support team for additional information
If your purchase has a material defect please call our Service department. A defective item does not include an in-tact item that is not performing as intended. (i.e. a Driver that’s not completely curing your slice!)
If you purchased a product by mistake, so long that the item has not been used, please call our Service department for help resolving this matter.
Mint condition items sold at 2nd Swing have not been used on-course, normal use of a mint condition club will result in a lower condition. Condition Guide
Questions on what items qualify for our warranty process can be answered by calling our team at 612-216-4152 x3. Apparel items that are tested or worn are not eligible for return.
Yes, all products have a 30 day play guarantee. Purchasing and returning multiple items may result in a restocking fee of 20% if you have already returned an item of that type in this calendar year.
Any customizations/alterations made to a 2ndSwing product, outside of a common grip replacement, may void ability for return. This includes change of length, loft/lies, shaft swaps, weights, paints, stampings and epoxy.
Please call the Online Service team at 2ndSwing 612-216-4152 x3
Return Address: 2ndswing Returns 6752 Shady Oak Road Eden Prairie, MN 55344
2ND SWING IN-STORE RETURN POLICY
You may return merchandise to 2nd Swing within 30 days under our 30 Day Play Guarantee. (Excludes Apparel and Footwear)
- 30 Day Play Guarantee
Customers can try out purchased items and, if unsatisfied for any reason, bring the items back to any 2nd Swing location within 30 days of purchase to receive in-store credit in the full amount paid for the items.
- Return Rules
- Used Items : Golfers have up to 30 days to return a used item in the same/original condition for 100% Credit. 1 return per category. 20% restocking fee for 2nd return or more per category. If the item is used and is not in the same condition as purchased (Condition Guide), a golfer will receive 80% value back as store credit.
- New Items (In Stock or Custom Order): Golfers have up to 30 days to return a new item for 100% Credit. If the item is used, the item must be in 9.0 Above Average Condition. Golfers have up to 7 days from purchase for 100% Credit or Money money back if the item is returned in new/original condition. 1 return per category. 20% restocking fee for 2nd return or more per category
- Restocking fees of 20% are assessed when:
- A used item is returned in a lesser condition than sold. Ex. A used 9.0 above average condition club is returned at a 8.0 average condition (condition rating)
- A customer has made a previous return of the same item type (Driver, Iron set, Putter, Shaft Only, etc…) in the same calendar year
- Additional fees not eligible for refund:
– Shipping costs - Including Expedited 2 Day/Overnight
– Customization
– Promotions
– Costs associated with Apparel and Footwear purchases.
- Shipping
Return shipping is the responsibility of the customer. If 2nd Swing makes an error to your order, we will provide a FedEx label for return shipping.