2ndSwing.com Store Policy

2nd Swing In-Store Return Policy

2ND SWING 30-DAY PLAY GUARANTEE:

2nd Swing now offers a unique 30-day trial period for all new and used club purchases. Customers can try out purchased items and, if unsatisfied for any reason, bring the items back to any 2nd Swing location within 30 days of purchase to receive in-store credit in the full amount paid for the items.

The 30-Day Play Guarantee applies to all new, custom, or used clubs purchased in stores or online. For used clubs, a customer will receive 100 percent in-store credit if the items are returned within 30 days of purchase, in similar condition as the time of purchase, and it is the customer’s first return of that club type for the year (different types include drivers, fairway woods, hybrids, irons, wedges, and putters). A 20 percent restocking fee is applied if the item’s condition has changed considerably or if the customer has already returned an item in that category during the year.

New and custom order clubs may also be exchanged under the 30-day guarantee, with the 30-day period beginning at the time the customer receives the club(s). If items are returned in new condition and it is the first time returning a new item for the year, Customers are eligible for 100 percent refund on their card, or 100 percent in-store credit. Customers are eligible for 80 percent refunded to their card or 100 percent in-store credit if items are returned in used condition and it is the first time returning a new item in a club category for the year. After the first return of a new or new custom item, customers are thereafter eligible for 80% in-store credit for any ensuing new or new custom returns.

All items exchanged outside of the 30-day window will not be eligible for the 30-day play guarantee. The customer will receive the trade-in value listed for the items on the 2nd Swing Value Guide.

If customers purchase customization for a new or used club and then wish to return the club, they will only receive credit for the club, not the customization work that was added (such as a grip installation, lie angle adjustment, shaft length adjustment, etc.).

All credits issued back are at the discretion of 2nd Swing.

HEALTH & SAFETY POLICIES

Visit this page to see how we are working to help our customers and employees stay healthy and safe while shopping at 2nd Swing locations.

FIREARMS POLICY

We respectfully request that all customers refrain from bringing firearms into all 2nd Swing locations, including in states that allow the open carry of firearms with permits.

2NDSWING.COM RETURN POLICY

2ND SWING 30-DAY PLAY GUARANTEE

2nd Swing now offers a unique 30-day trial period for all new and used club purchases. Customers can try out purchased items and, if unsatisfied for any reason, may ship the items within 30 days of receiving them back to 2ndswing.com and receive 100 percent money back or 100 percent in-store credit.

The 30-Day Play Guarantee applies to all new, custom, or used clubs purchased in stores or online. For used clubs, a customer will receive 100 percent money back (with a $15 restocking fee) or 100 percent credit match to 2ndswing.com. if the items are returned within 30 days of initially receiving the item, in similar condition as the time of purchase, and it is the customer’s first return of that club type for the year (different types include drivers, fairway woods, hybrids, irons, wedges, and putters). A 20 percent restocking fee is applied if the item’s condition has changed considerably or if the customer has already returned an item in that category during the year. If a customer is returning a second club of the same club type in a year, he or she will receive 80 percent money back or 100 percent credit match to 2ndswing.com. If returning an item for the third time in the same club type, customers are eligible for only the 80 percent credit match to 2ndswing.com. When returning a used club, a 20 percent restocking fee will be applied if the item is not in similar condition as time of purchase.

New and custom order clubs may also be exchanged under the 30-day guarantee, with the 30-day period beginning at the time the customer receives the club(s). Customers are eligible for 100 percent refund on their card or PayPal account or 100 percent in-store credit if items are returned in new condition and it is the first time returning a new item for the year. Customers are eligible for 80 percent money back or 100 percent in-store credit if items are returned in used condition and it is the first time returning a new item for the year. After the first return of a new or new custom item, customers are thereafter eligible for 80% in-store credit for any ensuing new or new custom returns.

All items exchanged outside of the 30-day window will not be eligible for the 30-day play guarantee the customer will receive the trade-in value listed for the items on the 2nd Swing Value Guide.

If customers purchase customization for a new or used club and then wish to return the club, they will only receive credit for the club, not the customization work that was added (such as a grip installation, lie angle adjustment, shaft length adjustment, etc.).

All credits issued back are at the discretion of 2nd Swing.

Return Merchandise Authorization (RMA)

To assist in efficient processing, we encourage setting up a Return Merchandise Authorization (RMA) for all returns. Please use this link and tell us about the item your sending back https://www.2ndswing.com/t-returns.aspx If you have any questions, or would prefer to speak with a representative please contact customer service at (612) 216-4152 (ext. 1) during business hours, through our chat feature during business hours, by e-mail at  service@2ndswing.com.

NOTE: Once the information is completed on this page:  https://www.2ndswing.com/t-returns.aspx our team will send the necessary return and shipping information to complete the return process.

Return Address:

2ndswing.com Returns
6752 Shady Oak Road
Eden Prairie, MN 55344

Warranty Returns

Shipping for warranty returns is the responsibility of the buyer. Warranty returns can be shipped to:

Used Condition Policy:

For an item to qualify for a full refund under the 30-day play guarantee, the item must be returned in the same condition as purchased. In the event that an item is not returned in the same condition, a restocking fee will be applied corresponding to the amount of additional wear sustained. Restocking fee percentage rates are determined using our condition guide. Refunds will be deducted at 15 percent increments for each condition level reduced (e.g. a driver purchased in mint condition and returned in average condition = 30 percent reduction).

Used Custom Orders:

Used products which have been customized to individual specifications, including length, grip, loft/lie adjustments or other alterations will be eligible for a full refund for the cost of the club only in accordance with our 30-day Play Guarantee. Additional expenses (e.g. grips or extensions) and any associated labor costs will be withheld from the refund.

New Products:

New, unopened and unused products are eligible for a full refund if the return is initiated within seven days of receipt. Returns outside of seven days, but within the 30-day window, will be eligible for full in-store credit. Once a new product has been used in any capacity, it is no longer in new condition and may not be returned for a full refund. In the event that a new product has been used and a return is desired, a minimum 20 percent restocking fee will apply. New products that have been used are eligible for full in-store credit under our 30-day play guarantee.

New Custom Orders:

New orders which have been customized to individual specifications, including length, grip, loft/lie adjustments or other alterations not considered “stock” may not be eligible for a full refund and are subject to a 20 percent restocking fee regardless of the time frame in which it is returned. These products can be exchanged for full in-store credit within 30 days under our 30-day play guarantee policy.

All Sales on Apparel and Shoes are Final.

During this time we are making all sales on apparel and shoes final. We are doing this in order to limit returns and exchanges of goods that could potentially spread COVID-19. This is a precautionary measure put in place to protect our customers and our team members. There have not been any cases linked to goods that were bought, sold, returned, or exchanged at 2nd Swing that we are currently aware of. We appreciate your cooperation and understanding regarding this policy change.

Push Cart Return Policy

Push and pull carts are not eligible for return under our 30-day play guarantee. These items may only be returned if the unit received is defective. If you would like to return your unit and there is no issue or defect with it a 50% restocking fee will be charged.

Incorrect or Damaged Items:

In the event that an incorrect item is shipped or an order arrives broken or damaged, please notify us immediately. We will issue a pre-paid return label and work diligently to provide either a replacement item or full refund in these instances. In the case of shipping damage, we may ask that you provide photos of the product and shipping container in order to facilitate a FedEx damage claim.

Returns after 30 Days:

Items that are not returned within 30 days of receipt are no longer eligible for return. However, you can sell or trade these items back to us for our current listed trade values.

Promotional Items:

If New or Used products are returned and a promotional item was gifted, the gifted item must be returned as well. If the gifted item is not returned with your products, the value of the gifted item will be deducted from your refund.